just order the cookie

delivery & pick up

get your sweet face treats delivered PostMates, Favor, Uber Eats, and Caviar. We’ll have your order ready for carrier pick up so you can skip the wait.

delivery

deliveries are available for businesses, residential areas, and any location deemed appropriate by second party delivery services six days a week. orders for same day delivery must be placed on second party apps such as Post Mates, Favor, Ubereats, and Doordash. if applicable, please include gate code for delivery person in comments. please contact us at myorder@cookieshop.com or 214-707-1597 package is lost, stolen or damaged.

delivery is subject to the following: messenger deliveries are subject to rates established by favor, Ubereats, and Doordash, available based on carrier rates and boundary restrictions. additional charges will apply for attempted delivery, messenger re-attempts, and messenger telephone calls required to complete delivery.

pick-up

waiting in line sucks. order your cookies in advance and we’ll have them waiting for you to grab and go. please allow at least 20 minutes between order and pick up.

 

standing orders

everyone’s got a cheat day or a standing meeting, make it better with your regular cookies waiting to see you.

 

personal 

please give us 20 minutes heads up and your sweet treat will be waiting for you every other Wednesday...or whenever you want.

offices

joan from hr loves her cookies, don’t deny the woman her good breakfast. for reoccurring orders exceeding 20 good ones, please fill out the form below to ensure we make the Monday meeting on time. available for pick-up or delivery, please allow at least 48 hours before delivery to ensure freshness.

special events

better be getting married, celebrating a big birthday, or organizing a special event. minimum orders begin at 100 cookies, and you can bet we'll bring the cookie cart! for special requests and additional information, please contact us at hello@cookieshop.com. 

 

placing your order

we make every effort to package and ship orders as quickly as possible. the length of time it takes for us to ship your order can vary depending upon when the order is placed, i.e., the day and time you place your order, whether or not we are in a busy season, etc.

to ensure that you receive your order by the time you need it, we accept orders up to 25 days in advance. simply let us know when you need it, by leaving a delivery date in the comments area of your order. please note, we cannot guarantee shipping or arrival dates. we strongly recommend that you schedule your order to arrive at least one business day before your desired date to allow for any unforeseen delays. cookies can be frozen upon arrival to preserve freshness.

all orders are shipped via UPS or via messenger within dallas. We ship cookies monday-friday. shipping options that provide same week delivery will be available only by messenger delivery.  delivery unavailable to PO boxes. to preserve freshness, we do not ship internationally. look for cookie shop dough in future locations and online retailers soon!

shipping options

we offer a variety of shipping options based upon delivery location. we try not to offer shipping options that would keep cookies in transit for more than two to three days; but our cookies do have a shelf life of more than a week when in airtight packaging. we are only able to offer ground shipping to locations that would allow for delivery within 2 days, based upon ups’s estimated delivery timeline.

when will my cookies arrive?

how will i know my order has shipped?

we will send a confirmation with tracking information to the email address you provided with your order once the order has processed for shipment, generally the same day as shipment. if you do not receive a confirmation email, please check your junk mail folder and add info@cookieshop.com to your safe senders list. if your email does not process within a 24-hour period, please contact us by phone so we may assist you.

waiver of signature

it is best if orders are shipped to an address where someone can sign for the delivery. it is at the sole discretion of ups whether or not your package will be left without a signature. if signature is waived, CookieShop cannot be held responsible if the package is lost, stolen or damaged.

 

general shipping information 

all orders are shipped via UPS or via messenger within Dallas.

we ship cookies Monday-Friday. only shipping options that provide same week delivery will be available; i.e., only messenger delivery is available on Fridays.  UPS does not deliver to PO boxes. to preserve freshness, we do not ship internationally. look for our dank dough in future locations and online retailers soon!

shipping options

we offer a variety of shipping options based upon delivery location. we try not to offer shipping options that would keep cookies in transit for more than two to three days; but our cookies do have a shelf life of more than a week when in airtight packaging. we are only able to offer Ground Shipping to locations that would allow for delivery within 2 days, based upon UPS’s estimated delivery timeline.

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